There are 10 states in the US with less land area than the geographical area covered by Riverside and San Bernardino counties. As a result, teaching child safety and mandated reporter was taxing on the trainer teams. Thus, it became a high priority to create a website where trainees could complete both trainings from their own homes.
In 2006, only primitive, expensive tools existed for hosting online training and assessing trainees. (In 2013, "there's an app for that".) To address that need, web application software was designed and coded in ColdFusion to host the training. Each course contained over 100 webpages of content, with parallel content in English, Spanish and Vietnamese stored in the database. A special challenge was the fact that many Asian languages require unicode format, implemented in distinctive ways throughout the development platform (Dreamweaver), the programming language (ColdFusion), the database (SQL Server), and even the keyboard.